Shipping Info
Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It usually takes 1-2 business days for processing your order，while some items may take longer than expected.
Shipping
US Free shipping on orders over $50.
International Free shipping on orders over $150.
It usually take 2-5 business days for shipping your package.
Please note:
- Total Delivery Time = Processing Time + Shipping Time
- All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
Attention: Sometimes the package will be delayed, especially international shipping. International shipping will take 7-21 days.You can contact USPS through the contact information below to get the ETA and other information about the package.
If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
If the package is not received within 40 days after it is sent out, we will help you contact the insurance company to apply for a full refund.
Contact Us
If you have any further questions, please contact our customer services at customer@hellolagirl.com